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  • Workshop in ServDes 2020

    The workshop Strengthen emotional skills for service designers as a facilitator was carried out on February 2nd (online) 2021 in Melbourne.

  • Doctoral Dissertation

    Doctoral Dissertation

    Emotional skills for service designers in co-creation practices This is a PhD research in the Culture-based Service Design programme at the University of Lapland. The purpose of this study is to broaden the understanding and knowledge about emotions in the service designer role as a facilitator. The contribution of this study is to expand and make…

  • Value and contribution of the Service Design Prototyping to strengthen the industry. From the Finnish experience to the Chilean context

    Sinco’s service prototyping is a valuable way to experiment in an environment that allows for the exploration of new service improvement options. This research project seeks to identify the characteristics of Sinco that can be transferable to Chilean culture. Through the research, it is intended to deepen the Sinco methodology and the service design practice…

  • Paper presentation ICDC 2020

    Paper presentation (online) of the paper called Emotions: The invisible aspect of co-creation workshops which is part of the doctoral dissertation of Mariluz Soto. The presentation took place on August 27th, University of Oulu, Finland.

  • Emotions: The invisible aspect of co-creation workshops

    Mariluz Soto Hormazábal, Caoimhe Isha Beaulé, Mira Alhonsuo and Satu Miettinen Faculty of Art and Design, University of Lapland, Rovaniemi, Finland Abstract: This article focuses on the emotions service designers experience in their role as facilitators. We will explore emotions in the context of a co-creative environment, and discuss how encounters between participants and facilitators generate different perspectives despite a common environment.…

  • Grant awarded from Finnish Cultural Foundation

    Grant awarded from Finnish Cultural Foundation

    The first stage of my doctoral research was funded by the Finnish Cultural Foundation (05-11.2018) to develop the case study carried out with a master course at the University of Lapland.

  • Presentation in Arctic design Week 2019

    Presentation in Arctic design Week 2019

    Happiness driven by nature was the name of the presentation in the Arctic Design Week 2019. That year the central theme was Happiness and the professionals presented their experiences and knowledge from different perspectives applied to research and projects in the public and private spheres.